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About the Role & Team
We are seeking a highly execution-oriented Customer Success Operations Specialist to refine, optimize, and assist in scaling the systems, processes, and workflows that enable our Customer Success organization to drive retention, expansion, and measurable customer value. This role sits at the intersection of CS, RevOps, IT, Product, Sales, and Finance, and will be a part of the operational backbone of the post-sale customer journey.
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About the Role & Team
IDC is a global leader in technology market intelligence and advisory services, operating across 110 offices worldwide. Our clients include the world’s most innovative technology companies—from fast‑growing emerging vendors to the industry’s most established global brands.
As a Business Development Director, you will play a critical role in accelerating IDC’s growth across EMEA. You will focus on new...
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About the Role & Team
You will be the primary architect of our Digital Asset Rights & Revenue Assurance (DARRA) strategy. You are responsible for ensuring that our high-value intellectual property is shielded from unauthorized exploitation by generative AI models and rogue scrapers, while simultaneously ensuring seamless access for legitimate, authenticated partners.
What You’ll Do
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About the Role & Team
You will be the primary architect of our Digital Asset Rights & Revenue Assurance (DARRA) strategy. You are responsible for ensuring that our high-value intellectual property is shielded from unauthorized exploitation by generative AI models and rogue scrapers, while simultaneously ensuring seamless access for legitimate, authenticated partners.
What You’ll Do
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While this role is not open at this time, we are actively identifying and engaging with high-quality candidates in anticipation of future openings. This posting allows us to get to know potential talent, understand the market, and move quickly when timing aligns.
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While this role is not open at this time, we are actively identifying and engaging with high-quality candidates in anticipation of future openings. This posting allows us to get to know potential talent, understand the market, and move quickly when timing aligns.
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Senior Customer Service On-Demand Specialist
Ačkoliv tato pozice není v tuto chvíli otevřená, aktivně vyhledáváme a oslovujeme kvalitní kandidáty v očekávání budoucích příležitostí. Tento inzerát nám umožňuje poznat potenciální talenty, porozumět trhu a rychle reagovat ve chvíli, kdy nastane ten správný čas.
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About the Role & Team
IDC is seeking a Technical Support Specialist to join our Service Delivery and Support Organization, providing front-line order fulfillment and technical assistance to customers and internal teams. This role focuses on delivering customer subscription orders, access management, authentication, and secure data delivery, supporting enterprise customers across IDC’s platforms.
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future. We are looking for a Data/Search Engineer to join the Search & Data Services team. This role sits at the intersection of data engineering and information retrieval. You will automate and extend the pipelines that feed IDC's content into the platform, build embedding pipelines for semantic...
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.We are looking for an Observability Engineer to join the Quality & Evaluation team. You will build and maintain the observability platform that gives the team visibility into AI system performance, cost, and quality. Working under the direction of the senior evaluation engineer, you will build the dashboards, alerting systems, and experimentation...
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.We are looking for an AI/Agent Engineer to join the Memory / Living Intel Pod, with an emphasis on cross-conversational retrieval and semantic search over conversation history. This is a stretch and acceleration hire. You will build the retrieval systems that find relevant prior conversations and extracted facts, design embedding and indexing strategies for...
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.
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About the Role & Team
IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.
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About the Role & Team
IDC is seeking a Consulting Manager to work in our Customs Solutions group. The successful Consulting Manager will be able to engage clients to understand requirements and support delivery of custom market research projects to meet those needs. In this role, you will manage client communications and as part of a team facilitate on-time, high quality market research-based deliverables and customer experience with an eye towards growing customer relationships and business outcomes.
The role will entail active management of...
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About the Role & Team
In this role, you will have the opportunity to work on several of IDC's vertical industry-focused Spending Guide data products, developing industry, company size, use case, and line of business forecasts across a broad range of technology markets. You will be responsible for conducting comprehensive industry sector research, mapping tech buyer use cases, analyzing data, and providing actionable insights to support our clients' business strategies. Having familiarity with or expertise in the overall ICT, software,...
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About the Role & Team
IDC is seeking a Customer Success Manager to join our team. In this role, you will manage 15-25 accounts in close partnership with a Sales Account Director. As the primary point of contact post-sale, you will lead client engagement, ensuring a seamless experience and measurable value from IDC’s services. You will also serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales, Analysts, and Product to deepen engagement and identify opportunities for growth and...
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O roli a týmu
V IDC právě budujeme novou generaci klientských API, která umožní IT společnostem po celém světě snadno integrovat IDC data, analytiku a inteligenci přímo do jejich vlastních produktů a workflow. Naším cílem je vytvářet future-proof, škálovatelná a bezpečná API, která umožní zákazníkům rychle dělat datově...