IDC is the most respected global technology market research firm operating in over 110 countries worldwide. With customer success at the core of IDC’s strategy, our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future. 

Customer Success Managers (CSMs) at IDC play a pivotal role in fostering strong bonds with customers, driving their success, retention, and advocacy to support future growth. This position is dedicated to generating value for our largest enterprise customers by guiding them in developing tailored plans to onboard, adopt, and effectively utilize IDC products to achieve their desired outcomes. CSMs strive to ensure customers become healthy, adopted, and referenceable, demonstrating tangible value-based outcomes and readiness to expand IDC product usage across their organization. Additionally, CSMs proactively anticipate and address customer concerns and challenges by implementing and promoting best practices. 

This is a hybrid role, which will require at least one day per week onsite at our Prague office.

• Driving Account Value Realization: Manage customer relationships to maximize customer satisfaction and ensure continued engagement with IDC’s products. Understand customers’ strategic goals, challenges, and how IDC’s solutions can address their needs.  

• Developing Account Strategy and Expansion: Build strategic success plans to deepen relationships with client stakeholders, positioning IDC as the preferred market intelligence / tech insights partner. Engage senior customer executives to understand their vision, align on mutual goals, and map future-state roadmaps that illustrate how IDC supports their success. 

• Ensuring Customer Enablement & Adoption: Manage onboarding and solution adoption, ensuring clients see value from IDC’s offerings. Drive regular executive reviews and deliver customer success milestones, collaborating with internal teams to resolve customer issues, and refine product alignment.  

• Customer Relationship Development: Navigate customer organizations to strengthen relationships and understand business needs.  

• Performance and Business Reviews: Conduct regular business reviews, reinforce ROI, and identify innovative solutions. 

This is a highly visible, fast paced, and dynamic position that affords growth potential and plays a core part of IDC’s strategy. 

• Minimum 7+ years of customer success or account management experience within the business services, market intelligence, and tech insights industries; prior experience in market research a strong plus 

• Proven ability to understand customer business objectives, strategize around challenges, and develop growth plans focused on delivering measurable value 

• Bachelor’s degree required 

• Excellent customer relationship skills, adept at growing and retaining accounts, identifying risks, and building new relationships 

• Customer-focused with strong problem-solving abilities, creativity, innovation, and solution orientation 

• Effective written and verbal communication skills for presenting business concepts across all organizational levels 

What we are offering:

• Competitive salary including a base and a bonus  

• Great work/life balance with a hybrid or remote working set up that includes extra company-wide days off 

• A great team to work with an exciting, vibrant and friendly working atmosphere  

• Working internationally with global customers that are major players within ICT 

• IDG is a global knowledge company with a broad range of career challenges and opportunities, and you will become part of a dynamic, international network with a driven and collaborative culture. 

DC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.